# Jonathan Coffman

Jonathan Coffman is a director-level product leader based in the Austin, Texas metro, focused on enterprise SaaS, AI/ML automation, process intelligence, and product-led growth. He is Director of Product, AI/ML & Process Intelligence at ABBYY, with prior product and digital experience across ServiceNow, Mattress Firm, Accenture Interactive, Dell, PBS, and NPR. His work centers on rebuilding product portfolios, scaling teams, improving digital funnels, and turning complex enterprise systems into measurable customer and business outcomes. He also serves as Pflugerville City Council Member, Place 1, applying the same evidence-based operating discipline to affordability, infrastructure, housing, and transparent local government.

- [Home](https://jonathancoffman.com/) - Professional identity, product leadership focus, civic service, and contact links.
- [Work](https://jonathancoffman.com/work/) - Career history, product leadership scope, metrics, and enterprise SaaS/AI automation experience.
- [Civic](https://jonathancoffman.com/civic/) - Pflugerville City Council service, priorities, official channels, and campaign-site links.
- [FAQ](https://jonathancoffman.com/faq/) - Additional context on professional background, civic role, contact boundaries, and site ownership.

Resume PDF: [Jonathan Coffman Resume 2026](https://jonathancoffman.com/assets/Jonathan-Coffman-Resume-2026.pdf)